Notice of Data Security Incident
Leiters takes the privacy and security of the information we maintain very seriously. This notice concerns a cybersecurity event that may have involved some limited customer information related to mailed prescription orders placed between 2016 and 2019.
On April 11, 2022, we identified unauthorized activity involving our computer systems. We took immediate action to contain the incident and began an investigation with the assistance of third-party cybersecurity firms. We also reported the incident to law enforcement. The investigation determined that an unauthorized person gained access to our computer network and obtained certain files from our systems between April 6 and April 8, 2022.
Leiters reviewed these files to determine what information was involved. Based on our review, we determined that invoice information related to mailed prescription orders placed between 2016 and 2019 was contained within the files, including customers’ names, addresses, phone numbers, invoice numbers, prescription information, and, for a limited number of customers who maintained active payment card information on file, a masked payment card number, the last four digits of the card number, and an expiration date.
While at this time, we have no evidence that any information involved in this incident has been misused, out of an abundance of caution, we are mailing letters to all individuals whose information may have been involved. We also encourage individuals to review the billing statements or notifications of prescriptions ordered or filled that they receive from mail and retail pharmacies or healthcare providers and contact the pharmacy or provider immediately if they see charges for services or prescriptions they did not receive. It is always advisable to review payment card statements for any unauthorized activity and immediately report any unauthorized charges to the card issuer. The phone number to call is usually on the back of the payment card.
Protecting the privacy and security of our customers’ information is a top priority, and we deeply regret any inconvenience or concern this may cause. To help prevent an incident such as this from recurring, we have and will continue to take steps to enhance the security of our computer systems and the data we maintain.
For individuals seeking more information or who have questions, please call the dedicated toll-free helpline at 1-800-405-6108, Monday through Friday, between 6:00 a.m. and 6:00 p.m. Mountain Time, excluding holidays.